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Terms of service By placing an order for any Pre-Order Autograph signing or Send-In opportunity presented by The Autograph Concierge (T.A.C.), you agree to the following terms:   Handling Your Items I will not hold The Autograph Concierge, and its owners or any celebrity talent (or any of their affiliated entities) responsible for any loss or damage to an item(s) I send in to be autographed. Damage may occur during shipping (from you to The Autograph Concierge or from The Autograph Concierge back to you), during the handling of items during the autograph signing, and/or in the process of re-packaging...

Refund policy We have a 14-day return policy, which means that you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. To start a return or exchange, you can contact us at: TheAutographConcierge@Gmail.com. If your return or exchange request is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will NOT be accepted. All items returned (for any reason) must be sent with delivery confirmation and insurance...

The Autograph Concierge is owner Michael Gates. The name, “The Autograph Concierge”, was given to Michael by a group of collectors he had provided with requested autographs from various celebrities attending conventions that those collectors were unable to attend & obtain themselves. If a collector wanted an autograph, Michael happily got it by attending conventions, public events, or referring the collectors to reliable sources who were attending other autograph conventions. Michael has been a valuable member of the autograph collecting hobby, particularly ‘Star Trek’ autograph collectors, because of his knowledge and the resources that he has happily & freely shared....